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Frequently Asked Questions

  • How to get discounts.
    You are required to register with M-Club on www.mclub.ae to start getting a discount/special offer from M-club partners. You may request a plastic card (card is free of cost for residents only delivery is chargeable) or download a free mobile application (iOS or Android)
  • How to register with «M-Club»
    Open M-Club website www.mclub.ae. Go to «Registration» and fill the form with your personal details (name, surname, email Id, mobile number), and click on «Register». Please ensure you finished the registration process by confirming you registration by clicking on the link which will be sent to your email address.
  • You didn’t get an email with link for registration.
    • a. Check your junk e-mails
    • b. Try to arrange your inbox emails from «noreply@mclub.ae». All of our emails will be sent from «noreply@mclub.ae».
    • c. In case options «a» and «b» didn’t help you, please contact us by feedback form
  • Who may apply for M-Club plastic card.
    To get M-Club plastic card is free of cost. Main and only one condition to have a plastic M-Club card to be a residence of UAE and have mobile number one of Emirate’s telecommunications company’s (Etisalat or Du).
  • How to restore forgotten password
    You are not able to restore your forgotten password, but you may apply for new password:
    • a. You have to open www.mclub.ae, on main page go to «forgot your password»
    • b. Fill up personal number of your M-Club card or e-mail ID
    • c. You will get an e-mail with a link, click on that link and dial a new password.
  • You lost M-Club card or your M-Club card is expired. How may you get a new M-Club card.
    If you download free M-Club mobile application for your smart phone you may present M-Club card on the phone screen to get a discount. If you feel more comfortable to use a plastic M-Club card, you may still apply for new M-Card. Open www.mclub.ae, Login and click on CARD REISSUE. Due to condition that only UAE residents may apply for plastic M-Club card that has mobile number one of Emirate’s telecommunications company’s (Etisalat or Du), the SMS with PIN-code for conformation will be sent to your mobile.
  • How to change your name on the card.
    During registration process you may indicate any name which will be printed on the plastic card and will be seen on the card on mobile application. Due to the fact there is a need to amend your personal details you may apply to do all necessary adjustments by feedback form. Be sure you’ve logged inn before you start to fill the feedback form.
  • You receive newsletters from M-Club, but don’t have a membership M-Card.
    M-Club informs you by newsletters about all discounts, special offers and privileges. If you don’t have M-Club card yet you may download M-Club app (for iOS or Android) what takes about 2-3 min and get discounts. If you feel more comfortable to use a plastic M-Club card, you may still apply for new plastic M-Card. You shall open www.mclub.ae, Login and click on CARD REISSUE. Due to condition that only UAE residents may apply for plastic M-Club card that has mobile number one of Emirate’s telecommunications company’s (Etisalat or Du), the SMS with PIN-code for conformation will be sent to your mobile.
  • If you don’t receive M-Club newsletters
    Newsletters from M-Club is very useful information about all discounts, special offers and privileges.
    • a. If you don’t receive M-Club newsletters, check your junk e-mails. Try to arrange your inbox emails from «noreply@mclub.ae». All of our emails will be sent from «noreply@mclub.ae».
    • b. If you still didn’t find a newsletter, Log in on M-Club website and go in your profile. Go to your Personal info and ensure you don’t have a mark next to «Do not receive a mailing».
    • c. In case options «a» and «b» didn’t help you, please contact us by feedback form.
  • What is the difference between Log in and Sing in?
    Log in and Sing in is totally 2 different procedure! To Sign up on M-Club web site you have to do once only. After registration you will get unique number (login) and password on your email. From that moment you are the M-Club member and can start to use all M-Club discounts and privileges. To get an access to your Personal Info on M-Club web site you must to Login. Use your login and password. Within status login you may: to change your personal details, to request a new plastic card, to leave comments in Social network, to search and invite your friends to join M-Club, to give your opinion about offers and many others.
  • Social network "M-Club"
    Social network "M-Club" is different from their famous analogous (Facebook or VKontakte) only in size. it includes only "M-Club" members. In our network you can search for different people or your friends by name, phone number, e -mail address or other key fields. Also you can share personal messages and interesting facts with your friends. In addition, the social network "M-Club" will advise you on various offers from our partners, selected on the basis of interests and your friends ratings.
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